If free shipping is not available for the item: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping carriers we work with. Larger items that must ship via freight LTL may take up to three weeks for delivery and will require an adult to verify the shipment and sign off on it. Rest assured, our team is working diligently to get your order to you as quickly as possible. We understand this can be frustrating and apologize for the inconvenience. Some items do have a fixed shipping cost and we cannot offer free shipping on them, typically large items.ĭue to current events, we're experiencing delays in both processing and shipping. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations. Free shipping is offered on select products. We offer low-cost shipping options to North America. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on gift cards, items that were discounted, or on sale. Please get in touch if you have questions or concerns about your specific item. Please be sure to inspect the item for any damages and defects prior to signing. Items that ship via LTL (Freight) are not eligible for return upon accepting the shipment. We also do not accept returns for hazardous materials, flammable liquids, or gases. Damaged or defective goods are no longer eligible for exchange or refund after this period.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please inspect your order upon reception and contact us within 72 hours if the item is defective, damaged or if you receive the wrong product so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can use our convenient return center or contact us. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return with some exceptions.